Quality Service
All of the automotive service centers on Openbay are thoroughly screened and trained on Openbay to ensure a high quality experience for customers.
Peace-of-mind Guarantee
The Openbay Guarantee means quality repair and maintenance services and second-to-none customer support throughout the experience.
No Unexpected Charges
All automotive service centers are required to review pricing changes from the initial price estimate with the customer prior to initiating any incremental services.
Openbay is here to make your automotive service experience as pain-free as possible
Openbay’s free Concierge service gives customers additional guidance and support for auto repair, maintenance, and service appointments.
Receive trusted recommendations
Not sure which service center to book your service with? Openbay provides customers with recommendations for repair and maintenance facilities in close proximity.
Stay up to date with your vehicle’s maintenance
Once you join Openbay, you’ll receive an online automotive repair diary to help you track and maintain your vehicle's repair history. No more referencing those paper receipts!
Coverage
What does the Openbay Guarantee cover?
The Openbay Guarantee covers services that were booked and completed through Openbay. Openbay is not able to cover any instances where booking for repair services occurs outside the Openbay platform. Openbay is not liable for any upcharges, cancellation fees, or any other payment dispute that could occur if service is booked outside of the Openbay platform.
How does the Openbay Guarantee process work?
Openbay is committed to providing peace-of-mind as it relates to vehicle care. We’ve built numerous safeguards into the system to ensure this experience for all our customers. Should a service dispute arise, the first step is to communicate the concern through the Openbay messaging system with the automotive service center directly.
In most cases, the customer and service center end up resolving issues between the parties. However, for instances where this does not occur, the issue will be escalated for review by the Openbay support team. You can also submit your case to Openbay for review within 30 days of the service date.
How do I submit a case for review?
To submit a case for review, send us an email detailing the repair shop and transaction of concern to memberservices@openbay.com
What will happen after I submit a case for review?
If a case is escalated for review by Openbay, our team will determine the resolution for the dispute.